Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and more. Can't find what you're looking for? Contact our support team.
Products & Services
We offer a comprehensive range of medical supplies including diagnostic equipment, surgical supplies, personal protective equipment, wound care products, and more. All our products are CE approved and meet the highest industry standards.
Yes, all our medical devices and equipment are CE approved and meet the highest industry standards for safety and efficacy.
Yes, we offer volume discounts for healthcare facilities and organizations. Contact our sales team for custom pricing on bulk orders.
Absolutely! We're constantly expanding our product catalog. If you need a specific item, please contact us and we'll do our best to source it for you.
Shipping & Delivery
Standard shipping typically takes 3-5 business days within the UK. We also offer express shipping options for urgent orders. International shipping times vary by location.
Yes, we ship to most countries. Shipping costs and delivery times vary by location. Contact us for specific international shipping information.
Yes, Free shipping on orders over £50. Check our shipping policy for current details.
Yes, all orders come with tracking information. You'll receive a tracking number via email once your order ships.
Returns & Refunds
We offer a 30-day return policy for most items. Some medical devices may have different return policies due to safety regulations.
To return an item, contact our customer service team within the return period. We'll provide you with a return authorization and shipping label if applicable.
No, we don't charge restocking fees for returns within our policy period. However, return shipping costs may apply depending on the reason for return.
Account & Orders
You can create an account during checkout or by clicking the 'Sign Up' link in the top navigation. It only takes a few minutes to set up.
Orders can be modified or cancelled within 2 hours of placement, as long as they haven't been processed for shipping. Contact us immediately if you need changes.
Yes, we offer subscription services for regularly needed supplies. You can set up automatic reorders through your account dashboard.
Customer Support
Our customer service team is available Monday - Friday: 9:00 AM - 6:00 PM.
You can reach us by phone at +44 7852 225117, email at info@ezmed.co.uk, or through our contact form on the website.
Yes, we provide technical support for all medical devices we sell. Our team includes trained professionals who can help with setup and troubleshooting.